Dear Customer, you are on this page because you have probably fallen in love with our jewels. Are you new to internet shopping? On this page we will try to give you the information you need to facilitate you in this new experience.

Creart2.com is a new concept site, developed to make it as easy as possible to purchase our handcrafted products, all rigorously Made in Italy.

FIRST of all on the site when registering, you must be careful to enter an original name in the “Login” space. The system in fact allows only different “Login” for each account, names such as Alfredo, Michele, Davide etc. most likely they have already been used by other users. It is advisable perhaps to insert a number at the end or at the beginning of the name, such as the day or year of birth, or even a fantasy name.

ATTENTION: the system does not accept the spaces at the end of the name for the “Login”, in this case the system will notify you of the error and registration will not be possible. It is therefore advisable, once you have finished typing your login name, that you press the CANC key on your computer one or more times, to then proceed with entering all the necessary data.

When registering, a valid shipping address must be entered. The address can be the same one you entered for registration or an alternative address. This data is essential for online purchases, so you need to be very careful.

First of all, it must be borne in mind that couriers DELIVER only on working days (therefore excluding Saturdays and Sundays), delivery generally takes place during working hours. So think in which of your possible addresses, it is easier to find a trusted person to whom the courier can deliver the package. For example to a relative, your work address or that of your partner, etc.

It is important to specify in the shipment data the name of the person who will then receive the package. If you live in a condominium or in a building with several apartments, remember to indicate which name is specified on your doorbell, if this is different from the surname entered in the data for shipping. It is very important that you pay close attention to entering your shipping information. An error can almost certainly lead to an inventory of the package and therefore lengthen delivery times and this could jeopardize the integrity of the product.

We recommend that you do not forget to enter the house number, we do not ship orders with the missing house number. Another very important data is the telephone number (possibly a cell phone), in this way any small problem that may occur can be solved in the shortest possible time. We will never use your telephone contacts for advertising purposes, but only and exclusively for any technical communications regarding the order or shipment. We always try to ensure a very fast processing of all orders. As regards shipping times and methods, we refer you to the page linked to Shipping.

As packaging material in our packages we try to use ecological paper as much as possible except for glass products where it is essential to protect them with plastic bumpers. Our packages are easily recognizable by the personalized tape with the “CREART II” logo.

For tax purposes, indirect electronic commerce operations are similar to mail order sales and, therefore, are not subject to the obligation to issue an invoice as required by Article 22 of the Presidential Decree n. 633 of 1972, nor the obligation to certify by issuing the receipt or tax receipt pursuant to Article 2, letter oo), of the Presidential Decree 21 December 1996, n. 696.