Shipping is free in Italy. In the rest of the world the cost of shipping is €30.
Published prices include VAT (in case of shipments inside the EU) and customs duties (Delivery Duty Paid).
Orders placed will generally ship within 5 business day via DHL Express.
In the unlucky case the ordered product does not pass the final quality control, it could take up to 3-4 more days before the new shipping, as the product needs to be manufactured again.
Creart II snc is not liable at all for possible delays depending on custom clearing, weather or force majeure conditions. Effective March 25, 2020, DHL services are operating at a slightly reduced capacity due to airline reductions.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. Please make sure your items are returned new, unused and with all Creart tag still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
This includes the original packaging and the box it came in. Please note, original and return shipping fees will not be credited back upon return.
We only accept returns within 14 days of delivery receipt. Creart II snc is not responsible for shipments lost in transit. To do this, send an email to info@creart2.com specifying the order number.
The customer is however responsible for the shipping costs of returns.
